Frequently asked questions

No need. You can place an order without creating an account. An account is convenient in that you can see your order history and won’t have to re-enter your details each time.

Payment is made online through your bank – the payment is initiated by the service provider 'Montonio'. We do not see or store your bank login details.

Yes. All prices displayed in the store are in euros and include 21% VAT. Delivery costs are calculated separately and shown before payment.

Yes, we issue and send the invoice by email. If you need an invoice in the name of a company, please provide the company name, code, VAT code, and address when placing the order.

Yes. For larger quantities, institutional orders, or public procurement, we prepare a separate offer – please fill out the form Get a quote or write to info@militra.lt.

Yes. We conduct first aid and safety equipment training ourselves, so we can advise what is actually needed for your situation – workplace, vehicle, institution, or training. Write to info@militra.lt and specify what equipment is needed and how many people will use it.

The delivery cost depends on the size and weight of the item:

• standard items – €2.99;
• larger items – €5.99;
• large items that do not fit into the parcel terminal and are delivered by courier – €16.00;
• oversized items, mannequins, and equipment – delivery is arranged separately; this is indicated next to the item itself.

The exact amount is displayed in the cart before payment.

The delivery time is indicated next to each product. Products that are in stock are usually shipped within 1–3 working days; for products that we order from the manufacturer, the time is longer. The indicated time is preliminary – preparation may take longer due to a high volume of orders or the workload of shipping services.

Yes, you can pick up for free in Vilnius, S. Žukausko g. 35. When choosing pickup, come only after receiving a notification that the order is ready.

Currently, we deliver goods in Lithuania. If you need goods to another country, please write to info@militra.lt – we will arrange the delivery options and costs separately.

Upon receiving the shipment, check that the item is undamaged and that all ordered items are included in the shipment. If you notice any damage or shortage, immediately write to info@militra.lt and, if possible, attach a photo.

If you purchased the item as a consumer for personal needs, you have the right to cancel the contract within 14 calendar days from the receipt of the item without stating a reason. Please notify us by email at info@militra.lt, providing your name, surname, and order number.

The simplest way is to fill in the form Withdraw from the contract. You will provide your name, surname, order number, and email address, confirm the statement, and we will send the receipt confirmation with the submission date and time to your email immediately. A link to this form is at the bottom of every page. You can also simply write to info@militra.lt.

Unused, undamaged, retaining its commercial appearance, with labeling tags and in the original packaging. The item must be sent or delivered to S. Žukausko g. 35, Vilnius, no later than 14 calendar days from the notification of contract cancellation.

Packaged goods that have been unpacked after delivery and cannot be returned for health or hygiene reasons cannot be returned. In our store, this includes, for example, opened packages of disposable gloves, shoe covers, medical masks, earplugs, sterile bandages, and other sterile or hygiene items, respiratory masks, and disposable airway accessories. Also, items made according to your special instructions, perishable items, or items with a short shelf life cannot be returned. A complete list and legal references are provided. Terms of purchase in Section 7.

These restrictions do not apply when the product is of unsatisfactory quality – in this case, you can return it in any case.

If you cancel the contract within 14 days, the direct costs of returning the goods are borne by the buyer. If the product is of unsatisfactory quality, we will cover the return costs.

No later than 14 calendar days from the day we receive your notice of contract cancellation, and in the same manner as you paid. We will also refund your delivery costs. We can only refund the money after we receive the product or you provide proof that you have sent it.

We are responsible for product defects that were present at the time of delivery and became apparent no later than two years from delivery. Write to info@militra.lt, specify the order number, describe the defect, and, if possible, attach a photo. You can choose to request the product to be repaired or replaced, and if that is not possible – request a price reduction or unilaterally terminate the contract and return the product.

The right to withdraw from the contract within 14 days applies only to consumers. If you purchased the product for professional, business, trade, or craft purposes, you will not be able to return the product, except in cases where it is of unsatisfactory quality.

Some equipment – training mannequins, training defibrillators, stretchers, and other equipment – can be rented. Such items are marked in the 'Rental' category. The rental period, pickup, and return are arranged separately: write to info@militra.lt or call +370 610 00141.

We are committed to providing products that meet the information specified in the product description and the safety requirements set by law. We provide specific product compliance documents or manufacturer information upon request – write to info@militra.lt and specify the product name.

Yes. You can find first aid and hygiene training on the website. militra.lt. If training is needed along with equipment for your team, write to info@militra.lt.